FAQ
Find answers to your questions easily by visiting our Frequently Asked Questions (FAQ) page.
When will my order be delivered?
You can find a complete list of our shipping times in our Shipping Policy.
Where can I track my orders?
An email containing tracking information will be sent once your order is dispatched.
You can also track your order here.
I need to modify my shipping address. Is it possible?
To update your shipping address, simply send an email to info@shorts-land.com containing your order number and the new address.
Please note that once the order has been shipped, we won't be able to make any changes to the address.
In such cases, you will need to get in touch with the shipping company directly. If this happens, please contact our support team and they will be happy to assist you.
Can I cancel my order?
All cancellation requests must be made as soon as possible.
Please note that orders cannot be cancelled once they have been shipped.
To request a cancellation, please email info@shorts-land.com with your order number and name.
How do I proceed with returning my order?
We have a 14-day money-back guarantee, which means you have 14 days to request a return.
Read more about our refund policy here.
What should I do if my shipment arrives damaged?
It is essential to examine your order as soon as you receive it. If you find that the item is damaged or defective, or you have received the wrong item, please contact us without any delay. We will assess the issue and take the necessary actions to set it right.
What payment options do you have?
For the convenience of customers, we accept secure payment methods such as debit and credit cards (Mastercard, Visa, and American Express) as well as alternative options like Paypal and Apple Pay.
How can I contact you?
If you need to contact us, please send an email. Our maximum response time is 12 hours.
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Is there anything else you would like to ask?
Please let us know if you require any further assistance. We are always happy to help.